Frequently Asked Questions
Quick answers about production, shipping, payment, returns, and exchanges.
Last updated: September 30, 2026Products & production
Are your products made to order?
Yes. Every item on glowiegifts.com is printed to order and produced upon order. We do not pre-print in bulk — each tee is made specifically for you after you check out. Please allow 2–5 business days for production before your order ships.
What products do you sell?
We sell adult apparel — primarily graphic and sport T-shirts. We do not sell youth or children's apparel.
How do I choose the right size?
Each product page includes sizing details. If you're unsure, email us before ordering — and if the fit isn't right, you can exchange within 30 days with a free return label.
Shipping & delivery
How long does shipping take?
Orders are printed to order within 2–5 business days. Once shipped, delivery typically takes 3–5 business days, for a total of 5–10 business days from your order date. You'll receive a tracking number by email once your order ships.
How much is shipping?
Shipping is a $4.95 flat rate per order to all 50 states.
Which carrier will deliver my order?
We ship via USPS, UPS, or FedEx depending on your location and order. The specific carrier and tracking number will be included in your shipping confirmation email.
Do you ship internationally?
No. We ship within the United States only — all 50 states including Alaska and Hawaii. We do not ship to P.O. Boxes, APO/FPO/DPO addresses, or US territories.
How do I track my order?
Once your order ships, we email you a tracking number you can use to follow your package until it arrives.
What if my package is lost?
Contact us within 7 days of the estimated delivery date. We open an investigation with the carrier (typically 3–5 business days) and then send a replacement or issue a full refund.
Payment
What payment methods do you accept?
We accept PayPal, which lets you pay using your PayPal balance or major credit/debit cards (Visa, Mastercard, American Express, Discover) through PayPal Guest Checkout — no PayPal account required.
Is my payment secure?
Yes. Payments are processed within PayPal's PCI-DSS compliant system. We never see or store your full card details.
Do you charge sales tax?
The price displayed is the final product price. Any applicable sales tax, if required by your state, will be calculated at checkout.
Returns, exchanges & cancellations
Do you accept returns for non-defective items?
Yes. We accept returns for both defective and non-defective items within 30 days of delivery, provided items are unworn, in original packaging with all tags attached.
Do you accept exchanges?
Yes. We accept direct exchanges within 30 days of delivery. Email us with your order number and the item or size you'd like to exchange for — we'll send a free prepaid return label.
Do I have to pay for return shipping?
No. For sizing and change-of-mind returns, we do not charge a return shipping fee — we provide a free prepaid return label at no cost to you.
How do I get a return label?
Email support with your order number. Our team will send a prepaid return label within 1 business day — free of charge. Download and print it, then drop the package at any USPS, UPS, or FedEx location.
How long do refunds take?
After we receive and inspect your return, refunds are processed within 2 business days. Your bank or PayPal then posts the refund within an additional 3–5 business days.
My item arrived defective or wrong — what now?
Email us right away. For defective or incorrect items, we cover everything, including a full refund of the original shipping fee or a free replacement.
Can I cancel my order?
Because items are printed to order, an order can only be cancelled before production begins. Email us as soon as possible with your order number.
Can I change my shipping address?
Contact us right away. We can update the address before your order enters production, but not after it has shipped.
Still have a question? Email [email protected] — we reply within 24 business hours, Mon–Fri, 9:00 AM – 5:00 PM MT.