Privacy Policy

This Privacy Policy explains how Lumivanta LLC, the company that operates glowiegifts.com ("Glowiegifts", "we", "us", "our"), collects, uses, and protects your personal information. By using our website or placing an order, you agree to the practices described here. This policy applies to residents of the United States, which is the only market we serve.

Information You Provide

When you place an order or contact us, you may provide your name, shipping address, billing address, email address, phone number, and order details. Payment is handled by PayPal, so we do not receive or store your full card number.

Information Collected Automatically

When you browse our site, we automatically collect certain technical data such as your IP address, browser type, device information, pages viewed, referring pages, and timestamps. This is collected through cookies and similar technologies described in Section 4.

• To process, produce, and ship your made-to-order products.
• To send order confirmations, shipping updates, and tracking details.
• To respond to your support requests and questions.
• To process returns, exchanges, and refunds.
• To detect, prevent, and address fraud or security issues.
• To improve our website, catalog, and customer experience.
• To comply with legal and tax obligations.

We do not sell your personal information. We share it only with trusted service providers who help us operate the store:

We may also disclose information when required by law, such as to comply with a subpoena, court order, or applicable regulation, or to protect our legal rights.

We use cookies and similar technologies to run the site, remember your preferences, and understand traffic. Specifically, we use:

• Google Analytics 4 (GA4) — website traffic and usage analytics.
• Google Ads — advertising and conversion measurement.
• Google Tag Manager — management of the tracking tags above.

We keep your personal information only as long as needed for the purposes described in this policy. Order and transaction records are retained for 7 years to meet tax and accounting requirements. Marketing and analytics data is retained for up to 26 months, after which it is deleted or anonymized.

We protect your information using SSL/TLS encryption for data in transit and access controls for our systems. Payment data is handled entirely within PayPal's PCI-DSS compliant environment. While no method of transmission is 100% secure, we take reasonable steps to safeguard your data.

Subject to applicable law, you may exercise the following rights regarding your personal information:

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to update inaccurate or incomplete data.
• Deletion — request that we delete your personal data.
• Portability — request your data in a portable format.

To make a request, email us at [email protected] and we will respond within a reasonable timeframe.

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you the following rights:

• Right to Know — the categories and specific pieces of personal information we collect.
• Right to Delete — request deletion of your personal information.
• Right to Opt-Out — we do not sell your personal information.
• Right to Non-Discrimination — we will not treat you differently for exercising these rights.

To submit a CCPA request, email [email protected]. We will verify and respond within 45 days as required by law.

Our website and products are intended for adults. In line with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13. If we learn that we have collected such data, we will delete it promptly.

Our site or emails may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any information.

Our services are intended for residents of the United States only. We do not ship internationally. If you access our site from outside the US, you do so on your own initiative and are responsible for compliance with local laws.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Significant changes may also be communicated by email. Please review this page periodically. For any privacy question, contact [email protected].